Status Workflow
Alerts follow a defined status lifecycle. Each transition is recorded in the alert’s event timeline.
Statuses
| Status | Meaning |
|---|---|
| Open | New alert, not yet reviewed |
| Acknowledged | A parent has seen it and is aware |
| Resolved | The issue has been addressed |
| Dismissed | Determined to be a false positive or not actionable |
Allowed Transitions
Open → Acknowledged → Resolved
Open → Dismissed
Open → Resolved
Acknowledged → Dismissed
Dismissed → Open (reopen)Resolved is a terminal state — once resolved, an alert cannot be changed.
How to Change Status
- Open the alert detail page
- Click the status action button:
- Acknowledge — “I’ve seen this”
- Resolve — “I’ve dealt with this”
- Dismiss — “This is not an issue”
- The transition is recorded with your user ID and timestamp
Event Timeline
Every alert has a full audit trail:
| Event | When |
|---|---|
| Created | AI detected content and a policy rule matched |
| Acknowledged | A family member marked it as seen |
| Resolved | A family member marked it as handled |
| Dismissed | A family member dismissed it |
Each event records who performed the action and when, with metadata including the original detection category and confidence score.
Permissions
| Role | Can Acknowledge | Can Resolve | Can Dismiss |
|---|---|---|---|
| Viewer | Yes | Yes | No |
| Parent | Yes | Yes | Yes |
| Admin | Yes | Yes | Yes |
Last updated on