Email Notifications

Immediate Alerts

When an alert is created with the immediate alert action, an email is sent to the family admin immediately. The email includes:

Child name and device name
Alert title and severity
AI-generated summary of what was detected
Confidence score
A link to view the alert in the portal

Emails are sent from DoNotReply@w3i.io via Azure Communication Services.

Daily Digest

The daily digest is a summary email of all open alerts from the past 24 hours. It includes both immediate and digest-type alerts so you get a complete picture.

Configuration

Digest time — When the digest is sent (default: 08:00 in your timezone)
Timezone — Your local timezone (default: Australia/Sydney)
Enabled/Disabled — You can turn off the daily digest entirely

Configure these in Settings → Notifications.

How It Works

A scheduler runs every 5 minutes
At your configured digest time, it checks for open alerts from the last 24 hours
If there are alerts, a digest email is sent
If there are no alerts, no email is sent (no “all clear” messages)
Only one digest is sent per day per family

What’s Included

The digest email lists each alert with:

Child name
Alert title
Severity
Category
Link to view in the portal

Notification Channels

Currently supported:

Email — Immediate alerts and daily digest
In-app — Alerts visible in the portal

You can configure which channels are active in Settings → Notifications.

Troubleshooting

If you’re not receiving emails:

Check your spam/junk folder — look for emails from DoNotReply@w3i.io
Verify your email address is correct in your profile
Check Settings → Notifications to ensure email is enabled
Ensure you have open alerts — the digest is only sent when there are alerts to report
Check the digest time — it’s sent at the configured time in your timezone, not UTC